Refund Policy
Last updated: [DATE]
Airlines set the rules for changes and refunds, and every fare is different. The fare conditions shown before you pay tell you whether a ticket is refundable or changeable. If you are unsure, ask us before you book.
1. Refundable and non-refundable fares
Refundable fares can be cancelled for a refund minus any airline penalty and our fee. Non-refundable fares usually cannot be refunded, although unused government taxes and airport charges may be returned where the airline allows it.
2. How to request a refund or change
Email [CONTACT EMAIL] or message +973 3757 6600 with your booking reference and passenger names, as early as possible. Airlines often have time limits, and fees can rise closer to departure.
3. Our fees
Our service fee of [SERVICE FEE] is [REFUNDABLE OR NON-REFUNDABLE]. For changes, we charge [CHANGE FEE] on top of the airline's fee and any fare difference.
4. Free cancellation window
[FREE CANCELLATION WINDOW, OR REMOVE THIS SECTION]
5. Changes to your trip
Date and name changes depend on the fare rules. You pay the airline's change fee, any fare difference, and our change fee.
6. No-shows
If you miss your flight, the ticket usually has no refund value, apart from unused taxes where allowed.
7. If the airline changes or cancels your flight
You can usually choose a refund or a new flight, under the airline's policy and the law that applies. Contact us and we will help you with the request.
8. Refund timing and method
Once the airline approves a refund, it may take [REFUND TIME] to reach you. Refunds go back to the original payment method. Payment-provider charges and exchange-rate differences may reduce the amount you receive. [CONFIRM WITH PAYMENT PROVIDER]
9. Mistakes and disputes
If a booking has an error on our side, we will fix it or refund you. If you have a problem, please contact us first so we can solve it quickly, before you start a chargeback.
10. Contact
Questions? Email [CONTACT EMAIL] or message us on WhatsApp at +973 3757 6600.